Exchange Online Administration Training Syllabus
Module 1: Introduction to Microsoft 365 & Exchange Online
Overview of Microsoft 365 and Exchange Online
Service limits and subscription plans
Exchange Online standalone vs. bundled plans
Creating and managing Microsoft 365 tenant
Understanding Exchange Online Admin Center interface
Module 2: Management Tools
Exchange Online Admin Center (EAC) navigation
Permission models and RBAC (Role-based Access Control)
Requirements and use of PowerShell for Exchange Online
Connecting to Exchange Online with PowerShell
Basic administrative tasks
Module 3: Managing Recipients
Recipient types: users, contacts, groups, shared mailboxes, resources
Creating and managing mailboxes (user, shared, resource)
Configuring mailbox features and properties
Distribution groups, dynamic lists, mail-enabled security groups
Address lists and address book policies
Module 4: Microsoft 365 Groups
Building blocks of Microsoft 365 Groups
Guest access and governance
Creating and managing groups via GUI and PowerShell
Module 5: Organization Sharing and Add-ins
Organization and individual sharing
Configuring sharing and publishing calendars
Managing organization add-ins and apps
Module 6: Security and Compliance
Security features in Exchange Online (EOP, Defender for Office 365)
Role groups and permission configuration
Threat protection: anti-spam, anti-malware policies
Data Loss Prevention (DLP) setup and management
Information Rights Management and message encryption
Sensitivity labels and mail flow rules for compliance
Module 7: Mail Flow Management
Overview of mail flow in Exchange Online
Message tracing and troubleshooting
Managing remote domains and connectors
Configuring accepted domains
Creating and reviewing mail flow rules (transport rules)
Module 8: Mobile Devices and Client Access
Mobile device access and Exchange ActiveSync
Device access rules and mailbox policies
Remote wipe and device restrictions
Module 9: Public Folders and Modern Alternatives
Creating and managing public folders
Assigning permissions
Alternatives to public folders
Module 10: Archiving and Retention
Enabling and managing archive mailboxes
Using policies for retention and compliance
Recoverable items and deleted item recovery
Module 11: Monitoring, Troubleshooting, and Reporting
Monitoring the Exchange Online environment
Message trace, reporting, and insights
Troubleshooting common admin and user issues
Module 12: Advanced and Hybrid Scenarios (optional/advanced)
Overview of hybrid deployment considerations
Migration and coexistence with on-premises Exchange
Hands-on: Most professional training courses offer labs for:
Creating and managing users and mailboxes
Configuring mail flow and policies
Message tracing, compliance, and security features
Using the EAC and PowerShell for administration