Saturday, 26 July 2025

Microsoft Teams administration training syllabus

         

 


A comprehensive syllabus for Microsoft Teams administration training, covering basic to advanced topics, is typically structured as follows:

1. Introduction to Microsoft Teams

  • Core workloads and architecture

  • Teams integration with Microsoft 365 apps (Outlook, SharePoint, OneDrive, Exchange)

  • Teams admin roles and tools

  • Overview of Teams certified devices.

2. Planning and Deploying Microsoft Teams

  • Rollout planning, user adoption best practices

  • Licensing and client deployment

  • Preparing and verifying network readiness

  • Teams architecture and its interaction with other Microsoft 365 services.

3. Managing Teams and Collaboration

  • Creating and managing teams, org-wide teams, channels, private channels, and settings

  • Assigning and managing team owners and members

  • Dynamic membership management

  • Archiving, restoring, and deleting teams.

4. Policy and Lifecycle Management

  • Teams lifecycle management and governance

  • Configuring Microsoft 365 Groups and managing policy assignments

  • Creating and managing team templates and policy packages.

5. External Access and Guest Management

  • Setting up and managing external access and guest access

  • External collaboration in Azure AD and Microsoft 365

  • SharePoint file sharing integration.

6. Security and Compliance

  • Configuring Conditional Access and multifactor authentication

  • Working with Defender for Office 365, Safe Links, and Safe Attachments

  • Applying sensitivity labels, retention, and DLP (Data Loss Prevention) policies

  • Communication compliance, eDiscovery, information barriers, and supervision policies.

7. Meetings, Calling, and Devices

  • Teams meetings, live events, and conferencing solutions

  • Audio Conferencing, meeting policies, and settings

  • Managing Teams Rooms, Surface Hub, and certified devices

  • Teams Phone: features, calling plans, voicemail, emergency calling, auto attendants, and call queues.

8. Teams Apps and Integrations

  • Managing apps, bots, connectors, and app permissions

  • Admin settings for Teams apps

  • Publishing and managing custom apps

  • Power Platform integrations.

9. Monitoring, Troubleshooting, and Reporting

  • Monitoring usage, call analytics, and the Call Quality Dashboard

  • Troubleshooting common client, audio, and video issues

  • Notifications, alerts, and feedback policies.

10. Advanced Topics

  • Hybrid configurations and advanced deployments

  • Automation with PowerShell and APIs

  • Real-world scenarios and best practices for large-scale environments.

Hands-On Labs and Practice

  • Creating/managing teams and policies both via GUI and PowerShell

  • Configuring meetings, security, compliance, and devices

  • Troubleshooting scenarios